Application stuck at "Pending review" after "could not verify" email — how to reapply?

[baojinyong]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I applied for the GitHub Student Developer Pack on Oct 14, 2026. I then received an email saying my academic affiliation could not be verified, along with a list of issues to fix. I have already addressed all of them:

1. enabled two-factor authentication
2. completed my billing information with my full legal name
3. updated my GitHub profile name so it matches my academic document
4. prepared an official document that clearly shows my complete school name, my full name, and my current enrollment dates
5. I will reapply without any VPN and with browser/OS location enabled

However, my Education benefits page still shows the application as "Pending review", and the system does not let me start a new application.

Has anyone else run into this? How can I get the stale application reset so I can reapply — should I just wait, or is there another way to reach the Education support team?

Thanks a lot for any guidance!

[github-actions[bot]]

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