Stuck in /pricing redirect loop for GitHub Education application after false-positive restriction

[BenjiMandel]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Form Errors & Technical Issues

Hi everyone,

Hi,

On September 16, my GitHub account (BenjiMandel) was unexpectedly restricted, which also automatically revoked my active GitHub Education status and benefits.

I contacted support, and an agent lifted the restriction and restored my account access within a few hours. However, lifting the account restriction did not restore my Education benefits, and when I tried to re-apply as instructed, I discovered my account is trapped in a broken backend redirect loop:

• github.com/settings/education/benefits shows my status as "Revoked on September 16, 2026".
• Clicking "Start an application" does not open the verification form; instead, it immediately redirects me to https://github.com/pricing.
• At the same time, education.github.com/pack contradicts the revoked status and displays a banner stating: "We're still processing your application."

Previous support replies only sent automated copy-paste FAQ checklists, and my follow-ups with screenshots and a screen recording went unanswered for weeks. I have now opened Ticket #4858322 with the full details and recordings attached.

I use GitHub Copilot and other benefits for my studies and have been locked out of it for a month now because of this redirect bug. Could a GitHub staff member or moderator please look into Ticket #4858322 (account: BenjiMandel) and have a human engineer manually reset the stuck application flag so I stop getting redirected to the pricing page?

Thanks,
Benji

[github-actions[bot]]

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[BenjiMandel]

Solved with a response from GitHub Support.