Massive bill - zero help!

[m2jvrk8yhv-droid]

🏷️ Discussion Type

Bug

Body

Title: Actions budget with "Stop usage" not enforced for organization billed at enterprise level

We had an organization Actions budget of $280 with "Stop usage when budget limit is reached" set since 3 July 2026. The audit log confirms it (billing.budget_update, budget_limit_type "PreventFurtherUsage").

In September, Actions usage ran to roughly 15 times that limit without being stopped. We found out that the organization is billed at the enterprise level, and the organization budget appears not to have been enforced there. Nothing in the budget UI indicated this.

We have since added a hard-stop budget at the enterprise level and reduced our workflows.

Two things:

1. Is this known behavior? Organization budgets with "Stop usage" being silently ignored when billing happens at the enterprise level seems like something other teams could hit too.
2. Our billing ticket has had no reply for three weeks, and the charge is due tomorrow. If anyone from GitHub can help route it to the billing team, we would really appreciate it.

Happy to share audit log screenshots with GitHub staff.

[github-actions[bot]]

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[queenofcorgis]

@m2jvrk8yhv-droid hi there - what is your ticket number so I can take a peek? We usually can't escalate these tickets, but I'll make sure it ended up in the right place.